Terms of Service
Last updated: June 14, 2026
These Terms of Service (the “Terms”) govern your access to and use of CoachTide, the practice management platform for independent coaches (the “Service”). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
The Service
CoachTide gives coaches a workspace to manage clients, sessions, scheduling, billing, and onboarding. We may add, change, or remove features over time to improve the Service.
Your account
You must provide accurate information and keep your login credentials secure. You are responsible for activity that happens under your account. Let us know promptly if you believe your account has been compromised.
Your content and responsibilities
You retain ownership of the information you put into your workspace, including information about your clients. You grant us the limited rights needed to host and process that information so we can provide the Service to you. You are responsible for how you collect and use your clients’ information, for obtaining any consents your clients’ information requires, and for meeting your own legal and professional obligations, including your own privacy commitments to your clients.
Acceptable use
You agree not to misuse the Service. This includes not breaking the law, not infringing others’ rights, not attempting to access workspaces or data that are not yours, and not disrupting or probing the security of the Service.
Plans, trials, and billing
Some features require a paid subscription. If you start a free trial, you may use the Service during the trial period described at sign-up. Paid subscriptions renew unless you cancel, and fees are billed through our payment processor. Any payments you collect from your own clients (for example, through your own connected payment account) are between you and your clients; CoachTide is not a party to those transactions.
Third-party services
The Service integrates with third-party services you may choose to connect, such as Google and a payment processor. Your use of those services is governed by their own terms and privacy policies. We are not responsible for third-party services.
Intellectual property
The Service, including its software, design, and content we provide, is owned by CoachTide and protected by law. These Terms do not grant you any rights in the Service other than the right to use it as permitted here.
Disclaimers
The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including fitness for a particular purpose. CoachTide is a tool to support your practice and is not a substitute for professional, legal, or financial advice.
Limitation of liability
To the fullest extent permitted by law, CoachTide will not be liable for any indirect, incidental, special, or consequential damages, or for lost profits or data, arising out of or related to your use of the Service.
Termination
You may stop using the Service and close your account at any time. We may suspend or end your access if you violate these Terms or use the Service in a way that could harm other users or the Service. On termination, your right to use the Service ends; data handling after termination is described in our Privacy Policy.
Governing law
These Terms are governed by the laws of the Province of British Columbia and the laws of Canada applicable there, without regard to conflict-of-laws rules.
Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the date above and, where appropriate, notify you. Your continued use of the Service after an update means you accept the revised Terms.
Contact us
Questions about these Terms? Contact us at support@coachtide.com.